Help centre
Strybe Support
Everything you need to manage your account, subscriptions, payments and safety on Strybe. Can't find an answer? Email our team and we'll get back to you within two business days.
Account & getting started
Create an account
Sign up with your email or with Sign in with Apple at app.joinstrybe.com/register. During onboarding you'll choose whether you're a Creator (you publish content and earn) or a Patron (you subscribe to creators you love).
Log in & reset your password
Log in at app.joinstrybe.com/login. Forgot your password? Use the "Forgot password" link on the login screen to receive a secure reset email. Signed up with Apple? Just tap Sign in with Apple again.
Update your profile
Go to Account → Edit profile to change your handle, display name, bio, avatar and cover image. Creators can set their subscription price and payout details from the same area.
Notifications
Manage push and email notifications under Account → Notifications. On mobile, you can also control notifications from your device's system settings.
Subscriptions & billing
Subscribe to a creator
Open a creator's profile and tap Subscribe. You'll see the monthly price and what's included before you confirm. On the web, payment is handled securely by Stripe. In the iOS and Android apps, digital subscriptions are processed through Apple's and Google's in-app purchase systems.
Refunds
Subscriptions renew automatically until cancelled. For a billing question or refund request on a web payment, email info@joinstrybe.com. Purchases made through the App Store or Google Play are refunded through Apple or Google — request a refund via reportaproblem.apple.com or the Google Play order history.
Manage or cancel a subscription
Go to Account → Subscriptions to see everything you're subscribed to and cancel any time. Cancelling stops the next renewal — you keep access until the end of the period you've already paid for.
- Subscribed on the web (Stripe): cancel from Account → Subscriptions.
- Subscribed in the iOS app: manage or cancel from Settings → your name → Subscriptions on your iPhone, or in Account → Subscriptions in the app.
- Subscribed in the Android app: manage or cancel from the Google Play Store → Subscriptions.
Payments & receipts
Payment methods
On the web, Strybe accepts major credit and debit cards via Stripe. Add or update your card under Account → Payment details. In the mobile apps, your purchases use the payment method on file with your Apple or Google account.
One-off purchases (PPV, gifts & the store)
As well as subscriptions, you can unlock pay-per-view posts, send gifts in chats, and buy items from a creator's store. Each purchase shows the full price before you confirm. You'll receive a receipt by email.
Find your receipts
Web receipts are emailed and listed under Account → My orders. App Store and Google Play purchases appear in your Apple or Google purchase history.
Creator payouts
Get paid
Strybe pays creators through Stripe Connect. Connect your bank account under Account → Payout details. Once connected, your subscription, PPV, gifting and store earnings are paid out to your bank on Stripe's standard schedule.
Track your earnings
Your Dashboard shows earnings, active members and activity in real time. Set or change your subscription price under Account → Payout details → Subscription price.
Tax
You're responsible for any tax on your earnings. Strybe applies tax where required at checkout via Stripe Tax. Keep your payout and contact details up to date so your records stay accurate.
Safety, reporting & blocking
Strybe is a community. We don't tolerate harassment, illegal content or abuse. Everyone can report content and block other users, and our team reviews every report.
Report a post, message or user
Tap the ••• menu on any post, comment, message or profile and choose Report. Tell us what's wrong and our moderation team will review it. You can also report a problem from Account → Help centre → Report a problem.
Block someone
Open the person's profile, tap ••• and choose Block. Blocking is immediate and mutual — a blocked user can no longer see your content, message you or interact with you, and you won't see theirs.
Community Guidelines
All content and behaviour on Strybe must follow our Community Guidelines. Content that breaks them is removed and repeat offenders are suspended.
Urgent safety concerns
If you believe someone is in immediate danger, contact your local emergency services first, then email us at info@joinstrybe.com so we can act quickly.
Delete your account
Delete from inside the app
You can permanently delete your Strybe account at any time. Go to Account → Settings → Delete account (also reachable on the web at app.joinstrybe.com/account/delete-account) and confirm. This permanently removes your profile, posts and personal data, and cancels any active subscriptions you hold. Some records may be retained where the law requires (for example, transaction records for tax). If you need help deleting your account, email info@joinstrybe.com.
Privacy & your data
How we handle your data
We explain what we collect and why in our Privacy Policy. Your use of Strybe is also governed by our Terms & Conditions. To request a copy of your data or ask a privacy question, email info@joinstrybe.com.
Contact us
Still need a hand? Our team is here to help.
We aim to reply within two business days. Strybe is operated by Sports Exclusive Pty Ltd.